Customer Support

Shipping

Most orders ship within 48 hours after the order is placed. Grubs and small orders typically ship via USPS. Fishing Rods and large orders are shipped UPS unless otherwise specified.





Returns

If you are unhappy with your order, returns are accepted ONLY on pre-packaged, un-opened items that were reported to us within 3 days of delivery.

We DO NOT accept returns on any loose grubs, by the pound grubs or custom built-to-order fishing rods once they are shipped.  



Tracking Your Order

 

All orders come with tracking. Once your order is shipped, you will receive an email with the tracking information to the email you provided.

Money Back Guarantee

 

All accepted returns will be refunded within 48 hours after we receive the item. Please allow 3-5 business days for your refund to be processed through your bank or credit card company.





100% Secure Ordering

 

We give our customers the peace of mind regarding their credit card information. When placing an order on KnotYourRodandPlastics.com, your credit card information is encrypted and none of the digits of your card are stored. No one here at Knot Your Rod & Plastics LLC can view your full credit card number. We hope this will make your experience shopping with us a pleasurable one. 





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